Questions we hear on almost every call
How does the process actually work?
You email us. We gather a little information by email or phone, then our intake coordinator offers a free fifteen-minute conversation to understand your situation. From there we search our network for an independent licensed therapist who fits — your needs, your values, your state’s licensing. When we find a match, we connect you directly and step back.
Will you stand with us politically?
We get this question from both directions, and our answer is the same to everyone: no. The political poles are pulling families apart, and taking a side would make us useless to you. We focus on connection and clarity rather than political affiliation — that neutrality is not evasion, it’s the service.
What is parent coaching — and what isn’t it?
Coaching is educational support from our intake coordinator, who is not a licensed therapist: help articulating your values, and practical strategies for keeping the relationship with your child strong. It is not therapy or counseling — we don’t treat mental health conditions, and when a conversation reveals a need for clinical care, we say so and help you find it.
How long does matching take?
Sometimes weeks, occasionally longer. Therapists who work this way, in this area, are rare — that’s the honest reason this organization needs to exist. We’d rather tell you it may take time than promise speed we can’t deliver.
What does it cost?
Our intake conversation and coordination are free. Therapy fees are set by each independent therapist, and insurance coverage varies by clinician and state. Because the right match may not be the closest or cheapest one, some families pay out of pocket. We’ll surface cost questions early, not late.
Do you work outside your home state?
Yes — we work nationwide. Therapy happens by telehealth, and we match with clinicians licensed in your state.
Is this “conversion therapy”?
No. We don’t refer to anyone who practices it, and pushing a person toward any predetermined outcome — in either direction — is the opposite of our approach. What we support is exploratory, relationship-centered therapy where a person’s distress is taken seriously and nobody is rushed.
My child is in crisis right now. What do I do?
Don’t wait on an email. In the US, call or text 988 for the Suicide & Crisis Lifeline, or contact your local emergency services. We are not a crisis service, and we’d rather you reach the right help fast.